George Zhang – Medium

George Zhang

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UX Research Excellence Framework

Based on a talk Molly Stevens and I gave at the Advancing Research 2021 on March 11, 2021. We have omitted the examples and cases to focus…

Apr 2, 2021

UX Research Excellence Framework

Apr 2, 2021

Singularity, Learning, and the Future

Based on a recent half-hour presentation I gave at the UX Crunch meetup on “HCD in Driving Effective Learning”. Some examples were removed…

Jul 8, 2021

Singularity, Learning, and the Future

Jul 8, 2021

How Did COVID-19 Affect User Research And Education? And Now What?

It’s an article originally published on Qual360’s website on 4/30/2021. I added some new insights to give a minor update.

Jun 4, 2021

How Did COVID-19 Affect User Research And Education? And Now What?

Jun 4, 2021

Waiting with Uncertainty

Don’t create a limbo for users

Sep 20, 2020

Waiting with Uncertainty

Sep 20, 2020

Survey users in the context of use

In-context user survey/ feedback often works better than out-of-context ones (e.g. email, sms) because, well, it gauges a user’s…

Jul 22, 2020

Jul 22, 2020

Published in

SSC Debrief

“Start, Stop, Continue” Debrief

Make it easy to drive insight-based actions with team

Jun 27, 2020

“Start, Stop, Continue” Debrief

Jun 27, 2020

Lenses to Understand UX Researchers

Skills, stages, specialties, and work-styles are the four lenses that I found useful to understand a user experience (UX) researcher. They…

Dec 12, 2019

Lenses to Understand UX Researchers

Dec 12, 2019

True Partnership with UX Research

Recently I was approached on WeChat by a user experience (UX) researcher with a very intriguing topic. “How would you communicate with…

Apr 5, 2019

True Partnership with UX Research

Apr 5, 2019

Reflecting 2018 as a UX researcher

During the last working week of 2018, I spent a substantial amount of time reflecting my experience as a UX researcher and as a research…

Dec 21, 2018

Reflecting 2018 as a UX researcher

Dec 21, 2018

Write Your User’s Manual

“Have you written a User’s Manual for yourself?” Every time I threw out this question during mentorship sessions, I could see confusion…

Aug 31, 2018

Write Your User’s Manual

Aug 31, 2018

George Zhang

George Zhang

Global Head of Product Design, Brightly a Siemens Company. Formerly Google, Uber, Intel, Course Hero. Received Ph.D in I/O psychology.

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