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George Zhang

UX Research Excellence Framework

Based on a talk Molly Stevens and I gave at the Advancing Research 2021 on March 11, 2021. We have omitted the examples and cases to focus…

11 min readApr 2, 2021

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UX Research Excellence Framework

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George Zhang

Singularity, Learning, and the Future

Based on a recent half-hour presentation I gave at the UX Crunch meetup on “HCD in Driving Effective Learning”. Some examples were removed…

10 min readJul 8, 2021

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Singularity, Learning, and the Future

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George Zhang

How Did COVID-19 Affect User Research And Education? And Now What?

It’s an article originally published on Qual360’s website on 4/30/2021. I added some new insights to give a minor update.

3 min readJun 4, 2021

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How Did COVID-19 Affect User Research And Education? And Now What?

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George Zhang

Waiting with Uncertainty

Don’t create a limbo for users

11 min readSep 20, 2020

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Waiting with Uncertainty

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George Zhang

Survey users in the context of use

In-context user survey/ feedback often works better than out-of-context ones (e.g. email, sms) because, well, it gauges a user’s…

1 min readJul 22, 2020

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George Zhang
in
SSC Debrief

“Start, Stop, Continue” Debrief

Make it easy to drive insight-based actions with team

9 min readJun 27, 2020

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“Start, Stop, Continue” Debrief

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George Zhang

Lenses to Understand UX Researchers

Skills, stages, specialties, and work-styles are the four lenses that I found useful to understand a user experience (UX) researcher. They…

7 min readDec 12, 2019

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Lenses to Understand UX Researchers

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George Zhang

True Partnership with UX Research

Recently I was approached on WeChat by a user experience (UX) researcher with a very intriguing topic. “How would you communicate with…

10 min readApr 5, 2019

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True Partnership with UX Research

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George Zhang

Reflecting 2018 as a UX researcher

During the last working week of 2018, I spent a substantial amount of time reflecting my experience as a UX researcher and as a research…

4 min readDec 21, 2018

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Reflecting 2018 as a UX researcher

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George Zhang

Write Your User’s Manual

“Have you written a User’s Manual for yourself?” Every time I threw out this question during mentorship sessions, I could see confusion…

4 min readAug 31, 2018

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Write Your User’s Manual

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George Zhang

George Zhang

Global Head of Product Design, Brightly a Siemens Company. Formerly Google, Uber, Intel, Course Hero. Received Ph.D in I/O psychology.

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