PinnedUX Research Excellence FrameworkBased on a talk Molly Stevens and I gave at the Advancing Research 2021 on March 11, 2021. We have omitted the examples and cases to focus…Apr 2, 20213Apr 2, 20213
Singularity, Learning, and the FutureBased on a recent half-hour presentation I gave at the UX Crunch meetup on “HCD in Driving Effective Learning”. Some examples were removed…Jul 8, 2021Jul 8, 2021
How Did COVID-19 Affect User Research And Education? And Now What?It’s an article originally published on Qual360’s website on 4/30/2021. I added some new insights to give a minor update.Jun 4, 2021Jun 4, 2021
Survey users in the context of useIn-context user survey/ feedback often works better than out-of-context ones (e.g. email, sms) because, well, it gauges a user’s…Jul 22, 2020Jul 22, 2020
Published inSSC Debrief“Start, Stop, Continue” DebriefMake it easy to drive insight-based actions with teamJun 27, 2020Jun 27, 2020
Lenses to Understand UX ResearchersSkills, stages, specialties, and work-styles are the four lenses that I found useful to understand a user experience (UX) researcher. They…Dec 12, 2019Dec 12, 2019
True Partnership with UX ResearchRecently I was approached on WeChat by a user experience (UX) researcher with a very intriguing topic. “How would you communicate with…Apr 5, 2019Apr 5, 2019
Reflecting 2018 as a UX researcherDuring the last working week of 2018, I spent a substantial amount of time reflecting my experience as a UX researcher and as a research…Dec 21, 20181Dec 21, 20181
Write Your User’s Manual“Have you written a User’s Manual for yourself?” Every time I threw out this question during mentorship sessions, I could see confusion…Aug 31, 20181Aug 31, 20181